PRIVACY POLICY
The Listening Room – Counseling Services
Effective Date: September 29, 2026
The Listening Room – Counseling Services (“The Listening Room,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how information may be handled when you visit this website and when you choose to access third-party services linked from this website.
1. About This Website
The Listening Room website is primarily an informational website designed to help visitors learn about available counseling services, therapeutic approaches, insurance and private-pay options, and how to get started.
The Listening Room does not use this website to conduct therapy sessions, complete client intake, process insurance information, or collect medical or mental health information through a website contact or intake form.
2. Information Collected Through This Website
The Listening Room does not currently provide a website contact or intake form through which visitors submit personal health information.
However, the website platform and related technical services may automatically collect limited technical information when you visit the website, such as:
- IP address
- Browser and device information
- Pages viewed
- Referring website
- General website usage information
- Cookies or similar technologies used by the website platform
This type of information may be used for website functionality, security, performance, and analytics.
3. Do Not Submit Sensitive Health Information Through This Website
This website is not intended to collect medical records, mental health information, diagnoses, treatment information, insurance information, or other sensitive health information.
Visitors should use the designated secure services provided for scheduling, intake, and client communication rather than attempting to provide sensitive information through the public website or ordinary email.
4. Scheduling, Intake & Headway
The Listening Room uses Headway, a third-party platform, for online scheduling and related client services.
When you select a booking or scheduling link on this website, you may be redirected away from The Listening Room website and to Headway.
Any information you provide directly to Headway is subject to Headway's own privacy policies, terms, and, where applicable, HIPAA Notice of Privacy Practices, rather than this website Privacy Policy.
Headway distinguishes between its general consumer privacy practices and information covered by HIPAA. Pasted text Headway's HIPAA Notice further explains that protected health information may be used for purposes including treatment, insurance verification, payment, and healthcare operations. Pasted markdown (3)
Visitors are encouraged to review Headway's applicable privacy notices before submitting personal or health information through its services.
5. Psychology Today & Other Third-Party Websites
This website may contain links to third-party websites or services, including Headway and Psychology Today.
When you follow a link to a third-party website, you leave The Listening Room website. The privacy practices and terms of that third party will apply to your activity on its platform.
For example, Psychology Today's directory Privacy Policy specifically applies to services provided through the Psychology Today directory. Pasted markdown (4)
The Listening Room does not control and is not responsible for the privacy practices, content, availability, or security of third-party websites.
6. Cookies & Website Technologies
This website may use cookies and similar technologies that are necessary for website functionality or provided by the website platform and associated services.
Additional analytics or website-performance technologies may also be used.
Visitors may be able to control or disable certain cookies through their browser settings. Disabling cookies may affect some website functionality.
7. Email & Telephone Communication
The Listening Room may provide an email address or telephone number for general communication.
Ordinary email and text messaging may not provide the same privacy protections as secure healthcare communication platforms. Headway's own HIPAA notice similarly cautions that email and text messages have inherent privacy and security risks. Pasted markdown (3)
Please avoid sending sensitive medical, mental health, diagnostic, treatment, or insurance information through ordinary email or text unless specifically instructed to do so through an appropriate communication method.
8. Emergencies
The Listening Room website, email address, and other general communication methods are not intended for emergency or crisis communication and should not be relied upon for immediate assistance.
If you are experiencing an emergency or believe you or another person is in immediate danger, call 911 or seek assistance from an appropriate emergency service.
For mental health crisis support in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
9. Security
Reasonable efforts are made to maintain the security of this website. However, no website, electronic transmission, or internet-based service can be guaranteed to be completely secure.
Sensitive client information should be submitted only through the designated systems and processes provided for that purpose.
10. Children's Privacy
The Listening Room currently provides counseling services to adults age 18 and older.
This website is not intended to knowingly collect personal information from children.
11. Changes to This Privacy Policy
The Listening Room may update this Privacy Policy periodically as its website, services, technology, or legal requirements change.
The effective date displayed at the top of this page will be updated when changes are made.
12. Contact
Questions regarding this website Privacy Policy may be directed to:
The Listening Room – Counseling Services
Raegan E. Sanchez, LPC
Email: [email protected]
Phone: 361-434-0669
